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Frequently Asked Questions



1. I recently made an order and chose two day delivery but the product took six days to arrive. Why is that?

2. Do you ship to Canada?

3. Why are some products not available for gift wrapping?

4. What if I want to send a gift card with my purchase?

5. I have signed up for a gift registry but since then I have moved - what do I do?

6. There is an item I would like that is out of stock. How can I find out when you will get it in again?

7. There is a piece of furniture I am interested in but I would like to obtain a fabric swatch. Is that possible? 

8. What if I want to return something?

9. Do you have a physical location for us to visit the store?




1. I recently made an order and chose two day delivery but the product took six days to arrive. Why is that? Some of our products are shipped directly from the manufacturer. If there is a long-lead time for a product, meaning that the manufacturer can’t ship it right away, the product description should note that. In such case, the product you have purchased will be sent out by the method you choose for delivery as soon as the manufacturer has the product available.

2. Do you ship to Canada? All products that are stocked by our warehouse are available for shipment to Canada. If a product is shipped directly from the manufacturer, it is available for shipment to Canada if the manufacturer has a policy of shipping to Canada.

3. Why are some products not available for gift wrapping? The Ultimate Green Store offers gift wrapping for any product we store in our warehouse unless the item is large. Some items that are shipped directly from the manufacturer are available for gift wrapping and others are not depending on the manufacturer’s gift wrapping policy. You will always know if an item is available or not for gift wrapping before you add it to your cart.

4. What if I want to send a gift card with my purchase? You will always have the option to send your gift with an elegant gift card when you buy an item that is available for gift wrapping. Gift cards are included with the gift wrapping charge. In the event you do not want to pay for an item to be gift wrapped, or in the event an item is not available for gift wrapping, you will have the option to include a message on the shipping bill at no extra charge.

5. I have signed up for a gift registry but since then I have moved - what do I do? As soon as you know that you have a different address, log into your gift registry and there is an option that will allow you to change your primary shipping address. All gifts purchased subsequent to your having changed your primary shipping address will be sent to the new address.

6. There is an item I would like that is out of stock. How can I find out when you will get it in again? If there is anything out of stock that you would like, please contact us (this should link to the contact us button), provide us with the information, and someone from our sales department will get back to you with more information.

7. There is a piece of furniture I am interested in but I would like to obtain a fabric swatch. Is that possible?  Yes. Please contact us (same comment as above) and we will arrange to have fabric swatches sent to you.

8. What if I want to return something? We have different returnies depending on the type of product you buy. Please see our section entitled “Shipping/Returns/Sales Tax.

9. Do you have a physical location for us to visit the store? We are an online store based out of California and Illinois.  All purchases are made online and we offer a number of different shipping choices.  We have excellent customer service and representatives who can answer any questions you may have about the eco-quality of any of our products (or any other questions).